Episodes | Uphill Conversations

30: Kelly Kozaris – What’s Missing? Aligning Passion with Purpose

By Tim Pecoraro | March 6, 2017 |

Kelly Kozaris is a Personal Performance and Business Confidence Coach, Speaker and Trainer dedicated to the advancement of people in business. She helps ambitious and talented people bring their purpose and passion to life through helping commercialize and market their zone of genius. Kelly also helps people get into alignment in their work, and lead with confidence through developing, enhancing and accelerating their brand and visibility.

In this episode Kelly shares her journey from HR to coaching. She also provides insights into the value of continuing to work on herself and find greater alignment and awareness.

Show Notes:

Kelly’s early career in HR and how she entered the coaching field
How coaches and mentors were integral to Kelly’s life and career transition
Diving in to your industry and expanding knowledge can make a tremendous positive impact in your professional growth
How Kelly found her confidence in the male-dominated industry of Oil & Gas
Three core things Kelly realized about herself that helped propel her forward
The tendency of women to “fall into” careers because they are good at doing something even though the passion may not be there
How to move through and overcome the missing link, the feeling of “What’s missing?”
Clarifying what like to do; Realize your talents; Define where you’d like to go and what you’re passionate about; Then take these three things and marry them all together asking “What is your non-negotiable? What could you not live without doing?”
Kelly’s journey of self-discovery: realizing areas she wanted to work on, gaining confidence and making the entrepreneurial leap
Managing uncertainty, balancing risk and then committing to the change
Discovering and living your “Career-Life Values”
Embracing your true, authentic self allows you to do your best work
Your uniqueness is a gift and it’s important to bring your magic into all that you do
How Kelly continues to invest in herself
Discussion around limiting beliefs and peoples’ fears of not being good enough or even the fear of being successful
Importance of necessary endings and how to do it properly
Having grit is central to knowing your way forward and finding success
The three things that Kelly is optimistic about in 2017

Connect with Kelly:

Website: http://www.kellykozaris.com
Twitter: https://twitter.com/KellyKozaris
Instagram: https://www.instagram.com/kellykozaris/
Facebook: https://www.facebook.com/KellyJKozaris
Ebook: download via Kelly’s website

Kelly’s Mentors/Coaches:

Kat Loterzo: https://katloterzo.com
Regan Hillyer: http://www.reganhillyer.com

Book Details:

Power Player- 3 Steps to Clarity, Confidence, and Success in Business is about creating your best self through unlocking your potential and up leveling your career or business through accelerated growth. You will discover how to develop, enhance and accelerate your unique value proposition, market your brand and potential and accelerate your visibility to increase your income and impact in business.

Power Player, will help you unlock your greatness, master your mind, communicate with impact and will teach you how to position yourself with confidence. It will help you transform your reality to think boldly, take chances and build your beliefs to create an unstoppable mindset and strategy to succeed in your business or career.

It is about unlocking your magic and moving from your zone of competence to your zone of genius.

INTRO AND OUTRO MUSIC (Used by permission):

Uphill Conversations is a POTAD, LLC production (Partnership of Thinking and Doing)

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29: Kim Ades – Journaling with Purpose

By Tim Pecoraro | February 27, 2017 |

Kim Ades is the president and founder of Frame of Mind Coaching and JournalEngine^TM Software. Author, speaker, entrepreneur, coach, and mother of five, Kim is recognized as one of North America’s foremost experts on performance through thought mastery. Using her unique philosophy and quirky coaching style, Kim helps her clients shift their thinking in order to yield extraordinary results and personal transformation.

During our interview Kim shares her unique approach to coaching and her journey as a coach and entrepreneur. She also goes beyond coaching and provides some wonderful insights into how parents and leaders can benefit from thinking differently about how they guide their children and teams.

Show Notes:

Emotional resilience is a key to business success
Kim’s use of journaling to overcome hurdles in personal life
The ability to take the negative and turn it into something positive
Being able to visualize what you want is necessary to get there
How journaling helped Kim to keep her equilibrium
How Kim’s and Uphill Strategies’ methods of coaching differs from the accountability model of coaching – understanding and aligning beliefs, uncovering obstacles and defining goals because behavior follows belief
Importance of equipping yourself with the right tools to succeed in a new venture
Digging into the uncomfortable areas, building real trust and creating strong relationships are important in coaching relationships
Not allowing bumps in the road, even big ones, to stop you from pursuing your dreams
How coaching certification can be valuable even if you don’t become a coach as a profession
Kim’s view of “parenting” vs. “child-ing” and the importance of providing guidance and allowing kids to learn to make decisions on their own
Don’t give answers to remember, but instead, give questions to solve
Daily habits that keep Kim positive and help her maintain alignment
Having empathy vs. having compassion
Collecting evidence that you live a rich life builds and helps maintain momentum
What Kim is optimistic about for 2017

Connect with Kim:

INTRO AND OUTRO MUSIC (Used by permission):

Uphill Conversations is a POTAD, LLC production (Partnership of Thinking and Doing)

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28: Tammy Tiller-Hewitt – Lean Processes + Setting Goals

By Tim Pecoraro | February 20, 2017 |

Tammy Tiller-Hewitt, FACHE is the Chief Executive Officer at Tiller-Hewitt HealthCare Strategies. She is a nationally recognized physician relations and retention consultant, keynote speaker, and writer. She is known for her dynamic, educational and high-energy presentation style. Her programs are rich with real-life case material to enhance and enjoy learning.

In this episode, Tammy and Tim discuss the importance of having goals and lean processes and procedures. Tammy also shares her insights into perseverance, leadership and the power of others.

Show Notes:

Techniques to overcome SOS: “Shiny Object Syndrome”
Importance of lean processes and procedures
Setting SMART goals and strategy of choosing 3 things to focus on
Value in pulling on skills and expertise of diverse individuals
Change is a constant and only you can control how you react to and deal with it
Importance of saying “no” and the necessary sacrifice of your “yes”
Must do everything within your power to believe and persevere
Importance of elevating your expectations to match your belief
How Tammy draws strength and encouragement from her faith
Tammy’s methods for investing in herself
Loving what you do is paramount to continued success and fulfillment – having fun at work is not illegal!
Three things Tammy is optimistic about for 2017

Connect with Tammy:

Books:

Pivot, Jenny Blake

Additional resources:

Mark Asquith Episode 12
Jenny Blake Episode 13
John Maxwell Team website

INTRO AND OUTRO MUSIC (Used by permission):

Uphill Conversations is a POTAD, LLC production (Partnership of Thinking and Doing)

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27: Balance – Something Will Always Suffer

By Tim Pecoraro | February 13, 2017 |

In this week’s episode, Megan and Tim are engaging in an Uphill Conversation all around balance. Our goal is to help to create loose ends for you to tie up.

Show Notes:

Provide a different perspective on balance
Balance doesn’t necessarily mean that all things are equal or can ever be equal
Megan shares insights from her own personal journey of self-discovery and awareness
Process of evaluation, communication and re-alignment
Navigating unavoidable dips, embracing the shift, and necessary endings in working towards balance
Instead of “Do I have Capacity?” ask “Do I want this?”
Tim’s method of creating a “To Don’t” list
Presence and focusing on strengths allows for deeper work

INTRO AND OUTRO MUSIC (Used by permission):

Uphill Conversations is a POTAD, LLC production (Partnership of Thinking and Doing)

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26: Jay Baer – Customer Experience + Importance of Criticism

By Tim Pecoraro | February 6, 2017 |

Jay Baer, CSP has spent 23 years in digital marketing and customer experience. His current firm – Convince & Convert – provides digital marketing advice and online customer service advice and counsel to some of the world’s most important brands like The United Nations, Allstate, Cisco, and Cabela’s. His book, Hug Your Haters, is the world’s first modern customer service manual, showing how companies large and small can benefit from the enormous increase in online complaints and customer feedback.

In this episode, Jay and Tim dive into the internal and external facets of customer satisfaction, influencers and the importance of negative feedback.

Show Notes:

Difficult to be great at customer service if employees aren’t satisfied
Owners and executives are main drivers of internal culture, employee engagement and ultimately customer satisfaction
Importance of criticism and negative feedback; praise is overrated
How we instinctively react to criticism: ignore, dismiss or argue
Need to give structure to complaints – receiving, validating and responding
Long-term ripple effects in how you handle every interaction
Extreme counterproductively in trend towards increasing confirmation bias
Initial intent and thesis behind Hug Your Haters and how it shifted during research phase
Acknowledgement of complaints is the most important part of delivering quality customer service
How to turn a detractor into an influencer
Utilizing data and patterns to highlight and elevate areas for improvement
Asking for survey completion without follow-through leads to dissatisfaction
Jay’s perspective on employee and customer reviews
Cultivation of relationships and misaligned focus on retention in business
Method for hitting the reset button when you’ve made a mistake or received a compliant
Customer service will be increasingly important to success in the future
How Jay invests in himself and his own personal development

Connect with Jay Baer:
Twitter: https://twitter.com/jaybaer
Facebook: https://www.facebook.com/ConvinceConvert
Website: http://convinceandconvert.com

Book References:
Hug Your Haters, Jay Baer
13 Words You Never Use When Replying to a Customer, Jay Baer

INTRO AND OUTRO MUSIC (Used by permission):

Uphill Conversations is a POTAD, LLC production (Partnership of Thinking and Doing)

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