27: Balance – Something Will Always Suffer

27 - Something Will Always Suffer

In this week’s episode, Megan and Tim are engaging in an Uphill Conversation all around balance. Our goal is to help to create loose ends for you to tie up.

Show Notes: 

  • Provide a different perspective on balance
  • Balance doesn’t necessarily mean that all things are equal or can ever be equal
  • Megan shares insights from her own personal journey of self-discovery and awareness
  • Process of evaluation, communication and re-alignment
  • Navigating unavoidable dips, embracing the shift, and necessary endings in working towards balance
  • Instead of “Do I have Capacity?” ask “Do I want this?”
  • Tim’s method of creating a “To Don’t” list
  • Presence and focusing on strengths allows for deeper work
INTRO AND OUTRO MUSIC (Used by permission):

No Worries (© 2014 Anderson Music, LLC)
You See Her (© 2011 Family Crest Music)

Uphill Conversations is a POTAD, LLC production (Partnership of Thinking and Doing)

© 2017 Uphill Conversations

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26: Jay Baer – Customer Experience + Importance of Criticism

Episode 26 - Jay Baer

Jay Baer, CSP has spent 23 years in digital marketing and customer experience. His current firm – Convince & Convert – provides digital marketing advice and online customer service advice and counsel to some of the world’s most important brands like The United Nations, Allstate, Cisco, and Cabela’s. His book, Hug Your Haters, is the world’s first modern customer service manual, showing how companies large and small can benefit from the enormous increase in online complaints and customer feedback.

In this episode, Jay and Tim dive into the internal and external facets of customer satisfaction, influencers and the importance of negative feedback.

Show Notes:

  • Difficult to be great at customer service if employees aren’t satisfied
  • Owners and executives are main drivers of internal culture, employee engagement and ultimately customer satisfaction
  • Importance of criticism and negative feedback; praise is overrated
  • How we instinctively react to criticism: ignore, dismiss or argue
  • Need to give structure to complaints – receiving, validating and responding
  • Long-term ripple effects in how you handle every interaction
  • Extreme counterproductively in trend towards increasing confirmation bias
  • Initial intent and thesis behind Hug Your Haters and how it shifted during research phase
  • Acknowledgement of complaints is the most important part of delivering quality customer service
  • How to turn a detractor into an influencer
  • Utilizing data and patterns to highlight and elevate areas for improvement
  • Asking for survey completion without follow-through leads to dissatisfaction
  • Jay’s perspective on employee and customer reviews
  • Cultivation of relationships and misaligned focus on retention in business
  • Method for hitting the reset button when you’ve made a mistake or received a compliant
  • Customer service will be increasingly important to success in the future
  • How Jay invests in himself and his own personal development

Connect with Jay Baer: 
Twitter: https://twitter.com/jaybaer
Facebook: https://www.facebook.com/ConvinceConvert
Website: http://convinceandconvert.com

Book References: 
Hug Your Haters, Jay Baer
13 Words You Never Use When Replying to a Customer, Jay Baer

INTRO AND OUTRO MUSIC (Used by permission):

No Worries (© 2014 Anderson Music, LLC)
Gotta Move On (© 2014 Anderson Music, LLC)
You See Her (© 2011 Family Crest Music)

Uphill Conversations is a POTAD, LLC production (Partnership of Thinking and Doing)

© 2017 Uphill Conversations

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25: Jessica Rhodes – Connections + Magnetism

Episode 25 - Jessica Rhodes
Jessica Rhodes is the founder and CEO of InterviewConnections.com, the premier Guest Booking agency for podcasters and guest experts, and she is the acclaimed author of Interview Connections: #RockThePodcast From Both Sides of the Mic! She is a strong believer in the power of personal stories and shares her insights on connections and magnetism.
Show Notes: 
  • Relationships create meaning and value
  • Entrepreneurs need to build a circle of trust
  • Concept of inability to “legislate love”
  • Love languages and how people show and receive love in different ways
  • Importance of understanding different styles of communication
  • Seeking first to understand before you can be understood
  • Magnetism and relationships of entrepreneurs vs. traditional jobs
  • How to identify and direct the type of people and things you attract
  • Importance of self-awareness and mindset of abundance
  • Knowing your habits tendency and how you can stick with a habit
  • Value in asking questions and doing research on audience
  • Authenticity and knowing/sharing personal stories is powerful and can help others work through challenges
  • Jessica shares experiences where she has discovered higher self-awareness
  • Discussion around being right vs. being in a relationship
  • How Jessica invests in her business and how she’s planning to invest in herself
  • Working to create habits you don’t want to break
  • Creating momentum by having concrete goals and an action plan
  • How to pivot when you realize you are moving in the wrong direction
Connect with Jessica: 
Book + Podcast References:

INTRO AND OUTRO MUSIC (Used by permission):

No Worries (© 2014 Anderson Music, LLC)
Gotta Move On (© 2014 Anderson Music, LLC)

Uphill Conversations is a POTAD, LLC production (Partnership of Thinking and Doing)

© 2017 Uphill Conversations

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24: Keep Moving – Resolutions, Alignment + Momentum

Episode 24 Keep Moving

In this episode, we take a deep dive into the annual ritual of making New Year’s resolutions. Whether or not you have resolved to do anything different in 2017, listen as we discuss how to overcome obstacles and maintain forward momentum.

We also introduce you to Uphill Conversations’ new co-host, Megan Finnern. She is an entrepreneur and marketer in Upstate South Carolina who has a passion for leadership and building leaders in the community and beyond.

Show Notes:

  • Megan shares her passion for leadership and how she gives back to the community.
  • Megan shares how her upbringing led her to value relationships and her belief in the ability to achieve anything you set your mind to.
  • The importance of forward movement
  • Value of reflecting on the past year and asking where you want to go in the new year
  • Why people avoid resolutions or follow other traditions
  • Common obstacles to achieving what you’ve resolved to do
  • Looking inward and asking yourself “Is there more?”,“Who do I want to become?” and “What can I bring to the world?”
  • How comfort can create stagnation
  • Self-checking and self-awareness. Are you asking “What’s missing?”
  • The trouble with living your life on “what ifs.”
  • The need to help and grow yourself before you can effectively help and grow others.
  • Not allowing personal challenges and struggles to define you
  • The new year is the perfect time to dream big, to reevaluate gifts and relationships, and to focus on making real change.
  • Once you’ve set goals, create a plan and consistent checkpoints to evaluate success and maintain momentum.
  • Bringing others into your plan can help you stay accountable, add value and elevate your results.
  • Tim’s goals for this year: writing his book and continuing to grow Uphill Conversations by creating valuable, lasting content
  • Challenges and obstacles people face when making changes
  • How you can learn to work with an obstacle: if you’re not being challenged, you’re not going to grow.
  • Key differentiator between resolve and regret
  • Why people and relationships matter so much to Megan
  • Making mistakes and learning from them is critical for growth
  • How striving for perfection can be a hindrance to self-actualization
  • How coaching has benefitted Megan in her personal and professional journey and her experience as a leader and coach
  • Why Megan is excited to join Uphill Conversations!

Connect with Megan Finnern:

Author + Book References: 

INTRO AND OUTRO MUSIC (Used by permission):

No Worries (© 2014 Anderson Music, LLC)
Gotta Move On (© 2014 Anderson Music, LLC)

Uphill Conversations is a POTAD, LLC production (Partnership of Thinking and Doing)

© 2017 Uphill Conversations

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23: Sunniva Holt – Authenticity, Discipline, Habit and Routine

Episode_23_SunnivaHolt

Sunniva Holt describes herself as a serial entrepreneur, property developer, coach, speaker, author, social media queen, wife and mother from Auckland New Zealand. As you’ll hear in our conversation, she gets straight to the point and doesn’t pull any punches.

Now that we’re halfway through January and the New Year is in full swing, it’s the perfect time to harness your own personal power to maintain forward momentum as you live into your 2017.

Show Notes:

  • Discussed Sunniva’s work in property, coaching, public speaking and writing – specifically her interest in personal development
  • How the style of coach needs to match the needs of individual
  • Importance of open, honest, real communication in coaching
  • Finding comfort in discomfort in order to get results
  • Difference in your belief in your abilities to be successful v. true self-belief
  • Need to own and acknowledge past while also moving forward
  • Necessity to surround yourself with the right people and environments – and knowing when to step away from problem situations
  • How utilizing outside resources can help to sustain forward momentum
  • Sunniva’s daily practices and routines that help to maintain alignment
  • How daily visualization and putting pen to paper helps to bring harmony between the conscious and subconscious mind
  • Insights into Sunniva’s work with female go-getters and her desire to build up other women
  • Transparency about past can bring tremendous power and allows you to help others by sharing your stories
  • Journaling is an important first step in helping people to figure out who they truly are: true identity and full potential
  • Ability to be the same person in all areas of your life, of having alignment, can open you up to massive returns
  • Perception can be a game-changer if we seek out the good in every situation and practice gratitude
  • Embracing and sharing ourselves and our unique gifts with the world
  • How Sunniva maintains momentum by pushing herself daily to take actions towards her goals and her views on failure and learning
  • Quick peek into what Sunniva’s working on and her excitement in how businesses are shifting focus towards greater consciousness

Connect with Sunniva Holt: 

INTRO AND OUTRO MUSIC (Used by permission):

No Worries (© 2014 Anderson Music, LLC)
Gotta Move On (© 2014 Anderson Music, LLC)

Uphill Conversations is a POTAD, LLC production (Partnership of Thinking and Doing)

© 2017 Uphill Conversations

Listen to this episode
Leave a comment